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Business

AI Communication

Inticube ISAC-AI provides an AI communication solution developed by Hansol Inticube.
The next-generation communication is envisioned through the Inticube ISAC platform running based on big data and AI,
with the aim of providing a total solution by applying the platform.

Inticube ISAC-AI provides an AI communication solution developed by Hansol Inticube. The next-generation communication is envisioned through the Inticube ISAC platform running based on big data and AI, with the aim of providing a total solution by applying the platform.

Inticube ISAC Brand Page introduction video

Business Areas

  • R&D Inticube ISAC-AI, an AI customer service platform that uses AI technology, has been developed with the proprietary technology of Hansol Inticube. With differentiated technology in the communications area, the company has emerged as a market leader.
  • Setup An optimum solution is provided by linking the legacy system with the most effective architecture for the client’s business environment. Inticube ISAC bot has been designed to ensure flexibility and scalability in order to meet diverse customer needs ranging from simple tasks to complex tasks.
  • Services The cloud service models that are available for our clients include Infrastructure as a Service (IaaS) and Software as a Service (SaaS). We offer an AI contact center package that even small- and medium-sized enterprises can take advantage of. Using cloud, the Inticube ISAC AI customer service system can be introduced with convenience.
  • Consulting We are equipped with capability in providing AI consulting from AI service to system design. If you are considering introduction of communication solution to enhance business value, Inticube ISAC consulting is the most suitable for your need.

SOLUTION

AI Communication

AI services can be integrated with your customer service as a chatbot or voice-bot. By operating an integrated digital channel that incorporates AI communications, you can enhance the efficiency of your services and elevate customer satisfaction. With Inticube ISAC, we formulate an industry-specific SaaS model for each domain for our customers.

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SOLUTION

SOE (Service Orchestration Engine)

A bot application engine is provided for customers wishing to render services through the cloud chatbot API. It comes with an intuitive user interface (UI) for service control and management, and of the diverse modules of Inticube ISAC, only the ones that are essential to your company can be selected for application.

SOLUTION

Voice Gateway

The chatbot that has previously been implemnted can be expanded into a voicebot using the voice gateway of Inticube ISAC. The contact center infrastructure and the existing bot are connected for a transition into AI voice services. Organic routing between manned and unmanned customer service channels is also provided.

AI communication
  • AI communication
  • SOE
  • Voice Gateway

Notable Strengths

Scalability

Inticube ISAC-bot is equipped for a business flow with an interface for use under diverse working conditions. A bot framework is provided for forming diverse bots from a single engine and scaling the roles.

Integration of Communication

In addition to the general AI-based customer services, services are provided to expand the scope of AI communication. The quality of customer services cannot be enhanced simply by providing the technology. Instead, the aim of Inticube ISAC is the perspective of customer experience.

Stability

Inticube ISAC bot, based on Docker and Swarm, is easy to install and operate. It guarantees uninterrupted AI service and a comprehensive troubleshooting support system by monitoring operational issues.

Expertise

Inticube ISAC is an AI communication platform that was developed based on the proprietary technology of Hansol Inticube. Everything to do with the technology from its core to applications has been developed by our very own professionals to assure the professional quality and continuity of our services.

Reference

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